Last updated 17 August 2026·Applies to all Go Legal Ai accounts and visitors
This policy explains what information Go Legal Ai collects, how we use it, and the choices you have. In plain terms: your matters and documents are encrypted, never sold, and never used to train external AI models.
01 What we collect
We collect only what we need to run Go Legal Ai, keep your account secure, and improve the service. This falls into a few categories:
Account information — your name, email address, and (for paid plans) billing details processed by our payment provider. We never store full card numbers on our servers.
Matter content — the documents you upload, the text you draft, and the questions you ask our AI assistant. This is the content you create while using the product.
Usage data — how you interact with the app: features used, pages visited, and diagnostic logs that help us fix bugs and measure performance.
Device & technical data — IP address, browser type, and similar information your device sends automatically, used for security and to keep the service reliable.
We do not ask for special-category data (such as health or biometric information) and ask that you avoid uploading more sensitive personal data than your matter requires.
02 How we use it
We use your information to deliver the service you asked for, and for the legitimate purpose of keeping it secure and improving it. Specifically:
To provide the product — generating drafts, running risk reviews, guiding legal pathways, and connecting you with a lawyer when you choose to.
To maintain your account — authentication, billing, support requests, and service notices.
To keep the service safe — detecting abuse, fraud and security threats, and meeting our legal obligations.
To improve Go Legal Ai — analysing aggregated, de-identified usage trends so we can make the product better for everyone.
We do not sell your personal data, and we do not share your matter content with advertisers. We only share data with the trusted processors that run our infrastructure (such as hosting and payments), each bound by contract to protect it.
03AI & your data
Our AI features process your matter content so they can answer questions, draft documents and flag risks. We have built clear limits around how that content is handled.
Your data is never used to train external models
Documents, prompts and responses you create in Go Legal Ai are not used to train third-party or external AI models. Your content stays inside your account and is processed only to deliver the result you requested.
When a request is handled by an AI provider on our behalf, it is sent under contractual terms that prohibit using your content for that provider's own model training. Any analysis we perform to improve our own service uses aggregated, de-identified data — never your raw documents tied to your identity.
AI output is a drafting and review aid, not legal advice. For matters that need representation you can escalate to a qualified lawyer at any time.
04Storage & security
Protecting your matters is core to how we are built. We apply layered safeguards across our infrastructure and operations.
Encryption — your data is encrypted in transit (TLS) and at rest using industry-standard encryption.
Access controls — strict, least-privilege access for our team, with audit logging on sensitive systems.
Resilient hosting — data is stored with reputable cloud providers with regular backups and monitoring.
Retention — we keep your data only as long as your account is active or as needed to meet legal obligations, then delete or anonymise it.
Records of who opens documents and templates — we log when a document is opened, downloaded or exported, and when a template from our library is opened or used, together with the time and the device it came from. We do this for two reasons: to protect confidential material, and to protect the templates and content we have created from being copied wholesale. Both are our legitimate interest, and the first is yours too. These records are kept for 12 months and then deleted automatically. They are included in the data export you can download from your account at any time. We do not use them to profile you, to advertise, or for any product analytics.
Provenance information in files we generate— when you start a document from one of our templates, the file we create records which template it came from, which account it was issued to, and when. It sits in the document's properties, not in the text, so it never appears in anything you send. It is there so that if our template library is copied and redistributed we can establish where it came from. It contains no information about the document you go on to write.
Paperwork you attach to a legal service — files you send with an instruction are stored privately, shared only with the firm carrying out that instruction, and are never used to train any model. Links to them are short-lived and generated at the moment someone opens the file. If you start an order and do not complete checkout, the files you attached are deleted along with the abandoned order. You can remove any of them yourself before you pay.
Tamper-evident audit trailExport or delete your dataEnd-to-end encrypted
05 Your rights
Under the UK GDPR and equivalent data-protection laws, you have rights over your personal data. You can:
Access — request a copy of the personal data we hold about you.
Correct — ask us to fix data that is inaccurate or incomplete.
Delete — request erasure of your account and associated data.
Export — receive your data in a portable, machine-readable format.
Object & restrict — object to or limit certain processing, and withdraw consent where processing relies on it.
To exercise any of these rights, contact us via Support. We respond within the timeframe required by law, and you may also lodge a complaint with your local data-protection authority.
06 Cookies
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the product is used.
Essential cookies — required for login, security and core functionality. These cannot be switched off.
Preference cookies — remember settings like your currency and billing view.
Analytics cookies — record which pages and features you use, and how long things take. Once you sign in these are linked to your account, so they are not anonymous. We use them to find where the product is confusing, slow or broken — never for advertising, and never to build a profile that is sold or shared for marketing.
Our analytics provider is PostHog, which processes this data on our behalf on servers in the European Union. We do not record your screen or your keystrokes, and we never send your documents, your drafts, your matter details or the questions you ask our AI assistant to any analytics provider. On the pages where that material appears, we switch off the automatic click tracking that would otherwise capture the text you clicked on, and we record only that an action happened.
You can block non-essential cookies through your browser settings, or with any tracker-blocking extension — the product works exactly the same either way. Blocking essential cookies may stop parts of the service from working.
07 Contact
Questions about this policy, or want to exercise your data rights? We are happy to help.
Go Legal Ai — Privacy teamReach us through our support channel and we'll route your request to the right place.
